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How to Setup Trusted Senders in SmarterMail

Last modified: July 2, 2022
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How to Setup Trusted Senders in SmarterMail

To manage your Junk E-mail folder, it’s crucial to frequently check your Webmail account. Outlook, Apple Mail, and other mail clients won’t deliver email that has been marked as spam or garbage to your Inbox.

Using SmarterMail’s Trusted Senders function, you can solve the issue of legitimate email messages mistakenly being designated as spam even though you know they come from a legitimate email address. You can “whitelist” email addresses or domains using this capability to avoid the spam filter.

Using SmarterMail’s “Trusted Senders” function will help you solve the issue if emails sent from recognised or valid email addresses are mistakenly classified as spam. You can use this function to add email addresses or domains to a whitelist so that they will not be blocked by your spam filtering rules.

NOTE: Adding users to the Trusted Senders list will NOT allow you to ignore any content filtering restrictions you have set up.

If the Settings icon is not visible, first use the down arrow to scroll down in the left navigation toolbar.

Second, select Trusted Senders from the My Settings menu.

Next, select New to add a fresh Trusted Sender.

Setup Trusted Senders At different Level

At a server level:
  1. Firstly, log into SmarterMail as the SmarterMail admin.
  2. The, Click on Security in the left hand column (The shield icon).
  3. Click on Trusted Senders.
  4. After that, Click New to create a new entry.
  5. Type in the email address or domain you wish to add as a trusted sender.
  6. Lastly, Click Save.
At a domain level:
  1. Firstly, Log into SmarterMail as the Domain admin.
  2. Next, Click on Settings in the left hand column (The gear icon).
  3. Expand Domain Settings, if needed.
  4. Then, Click on Trusted Senders.
  5. Click New to create a new entry.
  6. Type in the email address or domain you wish to add as a trusted sender.
  7. Lastly, Click Save.
At a user level:
  1. Firstly, Log into SmarterMail as the SmarterMail user.
  2. Secondly, Click on Settings in the left hand column (The gear icon).
  3. Expand Domain Settings, if needed.
  4. Next, Click on Trusted Senders.
  5. Click New to create a new entry.
  6. Type in the email address or domain you wish to add as a trusted sender.
  7. Lastly, Click Save.

An email address or domain will be exempt from spam checks and won’t end up in your spam folder if you add it to your trusted sender list. If set, trusted senders will still be subject to inbound SMTP blocking.

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